This Privacy Policy describes how your personal information is collected, used, and shared by AcePremier.com Sdn Bhd or its related companies (hereinafter referred to as "we", "us" or "ours") when you visit or make a purchase from our platform such as, but not limited to, https://www.acepremier.com/ (herein referred to as the "Platform").

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Irrespective of the country from which you access or use the Platform, this Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia, and you agree to submit to the exclusive jurisdiction of the courts of Malaysia to resolve any claims or disputes which may arise in connection with this Privacy Policy.

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PERSONAL INFORMATION WE COLLECT

When you visit the Platform, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Platform, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Platform, and how you interact with the Platform. We refer to this as "Device Information".

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We collect Device Information using the following technologies:

• Cookies — data files placed on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit www.allaboutcookies.org.

• Log files — track actions occurring on the Platform, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

• Web beacons, tags, and pixels — electronic files used to record how you browse the Platform.

 

We do not associate Device Information with personally identifiable data unless necessary for legal or security purposes. Our employees and authorized third parties involved in processing Device Information adhere to strict confidentiality obligations.

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When you make or attempt to make a purchase through the Platform, we collect your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information". Safeguarding this information is important to us, and we handle it with care.

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

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In addition to Personal Information you provide us directly, we may also collect it from other sources, including social media platforms, online search tools, external service providers, information obtained from third parties through lawful sources, or events we have organised or participated in.

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If you provide us with Personal Information about other individuals, you represent and warrant that you have been duly appointed to act on their behalf and have obtained their explicit consent for the processing of their Personal Information, and that you have authority to:

• Give consent on their behalf to the processing of their Personal Information;

• Receive on their behalf any data protection notices; and

• Warrant that you have obtained their consent for us to store and process their Personal Information, or have the right to allow us to do so.

 

HOW WE USE YOUR INFORMATION

We use Order Information generally to fulfil orders placed through the Platform (including processing payment, arranging shipping, and providing invoices and order confirmations), and additionally to:

• Contact and communicate with you;

• Administer your account;

• Provide you with our products and services;

• Process orders you make with us;

• Process payments and prevent fraudulent transactions;

• Inform and update you on delivery of products and/or services;

• Provide, facilitate, personalise and improve the Platform to meet your current and future needs;

• Understand and develop a customised user experience based on your preferences, behaviour and activities;

• Respond to your enquiries or complaints, and provide customer support;

• Resolve disputes or investigate complaints made by or against you;

• Monitor and analyse your use of the Platform;

• Research, evaluate and develop the Platform;

• Promote or communicate information, updates and news about the Platform or our products and services, and those of our subsidiary companies and other third parties;

• Deliver online behavioural advertising, as described below;

• Screen orders for potential risk or fraud;

• Send shipment updates and announcements;

• Support internal functions such as evaluating marketing effectiveness, market research, statistical analysis, reporting, audit and risk management;

• Develop, show, measure and track advertising, and collect information about how you interact with it;

• Maintain our operations or client relationship management systems, and customer or company records;

• Support internal record keeping;

• Support prevention and detection of crime;

• Conduct client due diligence, verify your identity, and monitor, detect and deter unauthorised or fraudulent use of the Platform;

• Prepare and execute necessary documents, agreements and/or contracts for the Platform;

• Support general operation and maintenance of the Platform;

• Fulfil purposes specific to any particular product and/or service we offer;

• Enforce and exercise rights stated in this Privacy Policy or our Terms of Service; and

• Meet legal or regulatory requirements relating to our commercial transactions, business conduct or provision of products and/or services, and to make disclosures required by law, regulation, court order, or applicable code.

 

We use Device Information (particularly your IP address) to help screen for potential risk and fraud, and more generally to improve and optimise our Platform — for example, by generating analytics about how customers browse and interact with it, and assessing the success of our marketing campaigns.

 

Unless stated otherwise, providing us with Personal Information is voluntary. However, if you choose not to provide certain information described in this Privacy Policy, we may be unable to:

• Provide you with the products and/or services requested, to the same standard or at all;

• Provide information about products, services, discounts or promotions you may want;

• Tailor the Platform's content to your preferences;

• Complete commercial transactions relating to the Platform; and

• Comply with applicable laws, regulations or court orders.

 

SHARING YOUR PERSONAL INFORMATION

We may disclose or share your Personal Information with third parties to facilitate and enhance the uses described above. Our store is hosted on Wix.com, which provides us with the online e-commerce platform used to sell our products and services to you; you can read more about how Wix handles your Personal Information by reviewing their privacy policy at www.wix.com/about/privacy. We also use Google Analytics to help us understand how customers use the Platform — you can read more here: www.google.com/intl/en/policies/privacy, and opt out here: www.tools.google.com/dlpage/gaoptout.

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We may also disclose or share your Personal Information if required to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request, or to protect our rights.

Your Personal Information will be kept confidential. However, it may be necessary for us to engage third-party companies, service providers or individuals to perform certain services on our behalf. In such cases, you agree and consent that we may disclose and transfer your Personal Information to third parties, within or outside Malaysia, including:

• Our employees, partners, joint venture entities, contractors, third-party service providers, management companies, subcontractors, or other parties necessary to facilitate your dealings with us;

• Our vendors, consultants, marketing partners, research firms and other service providers or business partners, including payment processors, background check and anti-money laundering service providers, cloud storage providers, marketing partners, data analytics providers, research partners, and insurance and financing partners;

• Our holding, subsidiary or related companies, including those incorporated in future;

• Our auditors, consultants, lawyers, accountants or other professional advisors appointed in connection with our business;

• Any government authority, statutory authority, industry regulator or other party we are compelled or required to disclose to under law, or in good faith belief that disclosure is necessary to protect our rights or investigate fraud, infringement, or other unlawful activity; and

• Any person under a duty of confidentiality engaged to fulfil our obligations to you.

If we or our business is acquired by or merged with another entity, your Personal Information may be transferred as part of that transaction.

 

BEHAVIOURAL ADVERTISING

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative's educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the links below:

• Facebook: www.facebook.com/settings/?tab=ads

• Google: www.google.com/settings/ads/anonymous

• Bing: www.advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services via the Digital Advertising Alliance's portal at www.optout.aboutads.info/.

 

MARKETING AND NOTIFICATIONS

We may send you information about our products and services that we think you might like. If you have agreed to receive marketing communications, you may opt out at any time by contacting us at info@acepremier.com.

You have the right at any time to stop us from contacting you for marketing purposes or sharing your data with other members of our company for that purpose.

 

DO NOT TRACK

Our Platform's data collection and use practices are not modified when we receive a "Do Not Track" signal from your browser. There is currently no universally accepted standard for how websites should respond to such signals, so we do not currently alter our practices based on them. We remain committed to protecting your privacy and providing transparency as outlined in this Privacy Policy.

 

YOUR RIGHTS AND INTERNATIONAL DATA TRANSFERS

You have the right to access, restrict, or request the correction, updating, or deletion of your Personal Information. To exercise this right, please contact us using the details below.

We process your information to fulfil contracts with you (for example, when you place an order through the Platform), or otherwise to pursue our legitimate business interests listed above. Your information may be transferred outside your country of residence; we take appropriate measures to ensure recipients provide a similar level of protection as required under applicable law.

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DATA RETENTION

When you place an order through the Platform, we maintain your Order Information for our records unless and until you ask us to delete it.

 

CHANGES

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will take reasonable steps to ensure amendments are communicated by posting them prominently on the Platform. Amendments take effect immediately once published, unless otherwise noted. Your continued use of the Platform following any amendment indicates your consent to the revised policy. If you do not agree, please discontinue use of the Platform. We invite you to periodically review this Privacy Policy, especially before providing information to us.

 

MINORS

If you are under the age of eighteen (18), you must inform your parent or guardian and obtain their consent before purchasing anything on our Platform. Failure to obtain parental consent may result in restrictions on your ability to make purchases.

 

ACCEPTANCE AND MODIFICATIONS

By accessing and using our Platform (including purchasing items) or submitting personal information to us by any other means, you consent to our collection, use and disclosure of your information as described in this Privacy Policy. We reserve the right to make changes to comply with new legislative or technical requirements or to better serve our customers, and will post the updated policy on our website.

 

CONTACT US

For questions about our privacy practices, please contact us at:

AcePremier.com Sdn Bhd (Company Registration No. 200801027944 (829271-K)) N-2-6, Plaza Damas, 60, Jalan Sri Hartamas 1, Sri Hartamas, 50480 Kuala Lumpur, Malaysia. Email: info@acepremier.com Tel: +603-6203 2522