Return & Refund Policy
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Exchange/Return & Refund Policies
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1. Exchanges/Returns will be accepted within 10 days from the date of tax receipt in saleable condition. Please provide an invoice/receipt.
All exchanges will be processed via email at AcePremier Webstore Malaysia info@acepremier.com
2. Goods sold are Not Returnable. We regret that No refund will be made.
3. Refund in E-Coupon for next online purchase as long you are an online user.
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How to Exchange/Return
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Please contact us by e-mail at info@acepremier.com if you have the intention to exchange an item you purchased from AcePremier
*Defective Item: If you received the item you bought is defective, please contact info@acepremier.com in within 10 days from the date of receipt.
*Note: The delivery cost of returning and exchanging an item(s) will be borne by the customer.
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Defective Item
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If you find the item you bought is defective, please contact us by e-mail so that we can arrange an exchange of the item.
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If more than 20 business days have passed since we’ve approved your return, please contact us at info@acepremier.com