1. Change of Mind We do not accept returns or offer refunds for change of mind. Please choose carefully before completing your purchase.

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2. Eligible Issues You may request a refund, exchange, or store credit if any of the following applies:

The item received is defective or damaged

You received the wrong item

The item does not match its description on our website

Your order did not arrive within a reasonable timeframe

Please contact us at info@acepremier.com within 10 days of the date on your receipt/invoice (or, for non-delivery, within 10 days of the expected delivery date), including your order details and, where applicable, photos of the issue.

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3. Resolution Approved claims will be resolved by one of the following, at the customer's choice: exchange for the same item, refund to the original payment method, or store credit in the form of an e-coupon for a future online purchase.

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4. Return Shipping Where an item needs to be returned, the cost of return shipping is the responsibility of the customer, unless the issue is due to our error (e.g. wrong or defective item), in which case we will cover it.

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5. How to Request an Exchange or Refund Email info@acepremier.com with your invoice/receipt and a description of the issue. We will confirm the outcome by email before you send anything back.

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6. Timeline If more than 20 business days have passed since we approved your exchange/refund/e-coupon and you haven't received it, please contact us at  info@acepremier.com